If you need further assistance, please contact us and we will be happy to help!

General

Why is my tracking number not working?

Tracking numbers usually take up 24 hours to become active. Occasionally, it can take longer. If your tracking number is not active after 48 hours, please contact our customer service department for assistance.

When will I receive my tracking number?

You will receive a shipment confirmation email once your order has been shipped. This confirmation email will include your tracking number(s).

What is your shipment processing time?

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

Do you deliver on Saturday?

Yes. You may make a special request to have your order delivered on a Saturday. Options for special requests and express delivery will be will be calculated and displayed at checkout.

My order is late, should I be worried?

No. It’s possible that an unusually high volume of orders could delay a shipment—but not to worry, it’ll only be by a few days. Just to be safe, it’s best to give yourself a little extra time when you first make your order. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone. If you have any questions please contact our customer service department.

Where are you located?

We are a Canadian company. Our corporate headquarters are located in downtown Hamilton in the Union Gas Building.

20 Hughson Street South Suite #303A
Hamilton ON Canada L8N 2A1

Does my purchase come with a warranty?

Most of the products we stock come with a manufacturer’s warranty. For information on your product’s warranty, please review the warranty section found on the manufacturer’s website.

Please note, many of the items that we sell will require product registration with the manufacturer for the warranty to be valid. If you have any questions regarding warranty or warranty registration, please contact our customer service department.

I have a technical question about a product or service.

No problem! Our customer support team can help. Please contact our customer support team at info@supplynserve.com.

What methods of payment do you accept?

Supply A.N.D. Services accepts payments by most major credit cards, such as Visa, Mastercard, American Express, and Discover, as well as wire transfers, checks, PayPal and e-transfers.

Do you offer local pick-up?

Sorry! Supply A.N.D. Services is not currently offering local pick-up.

Do you offer wholesale pricing?

Supply A.N.D. Services offers wholesale pricing on all equipment, products, supplies and services offered. We pride ourselves on being able to offer industry-leading value on all the services we offer, regardless of the size. Please contact our customer support team at info@supplynserve.com to make a wholesale quote request.

How do I become a Supply A.N.D. Services partner?

If you are interested in becoming a Supply A.N.D. Services supplier or reseller you can apply on our Partner page.

How do I join Supply A.N.D. Services’ contractor network?

Are you interested in joining Supply A.N.D. Services’s contractor network? Great! We are happy to hear it. You may submit a free application on our Contractors page.

What if I can’t find the product or service I am looking for?

If you do not see the item you are looking for, please feel free to send us an inquiry at info@supplynserve.com. We will always go the extra mile when tracking down equipment you need.

Does the price include installation?

No. Unless otherwise stated, the prices listed include the specified equipment only. If you would like to get a quote on installation, please submit a quote request here.

How do I request install?

Supply A.N.D. Services works with contractors from every trade. If you would like to get a quote on an installation or service, please submit a quote request here.

I don’t know exactly what product to order, is there anyone I can contact?

If you are unsure of what product(s) you need, Supply A.N.D. Services is happy to assist you with making your selections. To contact our support team, you can do so by sending an email to info@supplynserve.com or by calling 1-833-968-7636.

I have some general questions for Supply A.N.D. Services, or other questions not answered here, who do I contact?

If you have questions that are not answered in Supply A.N.D. Services’ Support section, our customer support team is happy to assist you with answering any questions that you may have. To ask our customer support team a question, you can do so by sending an email to info@supplynserve.com or by calling 1-833-968-7636.

Shipping

Domestic Shipping

Do you ship to my location in Canada?

Yes. We ship to all valid Canadian addresses.

How long is the delivery time to my location in Canada?

Shipment Method Estimated Delivery Time
Standard 2-5 business days
Express 1-3 business days

How much do you charge for standard shipping in Canada?

Supply A.N.D. Services is a Canadian company and we are proud of it. To show our appreciation for Canada, we provide FREE CANADA-WIDE STANDARD DELIVERY.

Do you offer express shipping in Canada?

Yes. We offer express shipping in Canada. Your options, including cost and estimated delivery times, will be calculated and displayed at checkout. If you have any questions please contact our customer service department.

Do you ship to P.O. Boxes or APO/FPO addresses in Canada?

No. We do not ship to P.O. Boxes or APO/FPO addresses in Canada.

International Shipping

Do you offer international shipping?

Yes. Supply A.N.D. Services offers international shipping.

How much will it cost to ship to my country?

Your options, including cost and estimated delivery times, will be calculated and displayed at checkout. If you have any questions please contact our customer service department.

Do you offer express international shipping?

Yes. We offer express international shipping. Your options, including cost and estimated delivery times, will be calculated and displayed at checkout. If you have any questions please contact our customer service department.

Do you ship to international P.O. Boxes or APO/FPO?

No. We do not ship to international P.O. Boxes or APO/FPO.

Are the duties and taxes included in international orders?

Supply A.N.D. Services is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Exchanges, Refunds and Returns

What is your domestic return policy?

Supply A.N.D. Services offers free returns on any item(s) received within 30 calendar days. Items received within 30-90 calendar days are eligible to be returned, but will be subject to a 25% restocking fee. To be eligible for a return, your item(s) must be unused and in the same condition as you received it. To initiate a refund, please contact our customer service department.

What is your domestic exchange policy?

Supply A.N.D. Services offers free exchanges on item(s) received within 90 calendar days. To be eligible for an exchange, your item(s) must be unused and in the same condition as you received it. The credit that you receive can be used to purchase any of the products that we carry. To initiate an exchange, please contact our customer service department.

When will I receive my refund?

Once we have received the item(s) you wish to return, you will be notified. After the item or items have been inspected and approved, we will immediately initiate a refund to your original method of payment and notify you that the refund has been granted. Depending on your method of payment and your financial institution’s policies, please allow up to 5 business days to receive your credit.

What should I do if my order is delivered damaged?

In the unlikely event that any of the items in your order are damaged during transit, Supply A.N.D. Services will provide you with a 100% free replacement. We will even pay for the return shipping! If your order is noticeably damaged upon delivery, please document the damaged items, refuse the delivery, and contact our customer service department immediately. If you discover that an item is damaged after you have already accepted the delivery, please document the damage and contact our customer service department to arrange an exchange. Damaged items must be reported to us within 3 calendar days of being received.

Do you accept international exchanges, refunds, or returns?

Supply A.N.D. Services currently does not offer exchanges, refunds, or returns on international orders.

How can I cancel my order?

If you wish to cancel an order, you may do so at no cost provided your order has not already been processed for shipment. To initiate a refund, please contact Supply A.N.D. Services’s customer support department. If your order has already been processed for shipping, you may still return or exchange your item(s) as per our Return and Refund Policy.

I ordered the wrong item. What can I do?

If you ordered the wrong item you may return or exchange your item(s) as per our Return and Refund Policy.

For your convenience, here are links to our company policies.

Privacy Policy
Return and Refund Policy
Shipping Policy
Terms and Conditions of Sale