Supply & Serve

Commercial
Commercial Plumbing
HVAC
Plumbing

Return Policy

Can I cancel my order?

You may cancel your order free of charge if the item has not been shipped. If the order has been shipped, you must, unfortunately, wait until the shipment arrives and treat it as a regular return. In this case, a 25% restocking fee plus shipping charges will be deducted from the original purchase.

Shipping

You may choose to have Supply A.N.D. Services arrange the pick-up of the item(s) you wish to return or exchange. Please note, unless the items you received were damaged upon delivery, you will be responsible for paying for the shipping costs of returning or exchanging your item(s). If we provide the return shipping on an exchange or return, the cost of the return shipping will be deducted from your refund or exchange credit. Please also note, all shipping costs are non­refundable.

Warranty

Supply A.N.D. Services sells only high-quality, brand name products, that can be trusted. Most of the products we stock come with a manufacturer’s warranty. For information on your products warranty, please review the warranty section found on the manufacturer’s website. Please note, many of the items that we sell will require product registration with the manufacturer for the warranty to be valid. If you have any questions regarding warranty or warranty registration, please contact our customer service department.

Return Policy

You have 30 days to return an item from the date you received it. To be eligible for a return, the item must be unused and in the same condition that you received it. Your item must have the receipt or proof of purchase.  

Cancellation

If you have ordered the wrong product or no longer want a product you ordered, you will be responsible for the return shipping cost. Customers are responsible for all shipping charges associated with the return and/or replacement. Products must be returned unused and in the original packaging. A 25% restocking fee will be applied to orders that fall under this category.

Damaged Products or Missing Order

Supply and Services must be notified of defective or erroneous products within 14 days of the shipping date. Return the defective or erroneous product immediately in the original packaging. We will place a new order for the replacement item and ship it out to you (free of charge), OR we will ship your new items after we receive your return. There will be no restocking fee if you set up a replacement within 14 days of the shipping date. After 14 days, a 25% restocking fee will be applied. 

Warranty Claims

If you are experiencing an issue with a product purchased from Supply and Services and is still covered by a valid manufacturer’s warranty, please contact the manufacturer and process a warranty claim through the manufacturer’s customer service team. In most cases, bigger items such as boilers that have malfunctioned are not eligible for a unit exchange. Rather, their warranty policies typically cover parts only and occasionally labour costs. Most manufacturer warranties will allow for replacement or parts & labour. Customers are responsible for paying the shipping costs to send the item back to Supply and Services.

Mishandled Items

 

If a shipment gets damaged by one of our couriers, it is imperative that you accept the shipment & notify Good Men customer service team within 5 business days. Refusal of the package will result in a 25% restocking fee. If our Customer Service team is notified within 5 business days, our customer service team will gladly receive the return and provide a replacement product free of charge. After 5 business days, the customer will be responsible for paying the restocking fee and/or shipping costs. If the customer chooses a replacement, the customer will be asked to provide their payment information to place another order, which will be credited once the return is finalized. Our Returns Department will perform a full examination of the returned items to confirm that the return is delivered as expected (no charges will be incurred). Any inconsistencies noticed during this inspection will be communicated to you and may incur charges. When a return is confirmed by the Returns Department, CCAC will input the appropriate credit onto the customer’s card. 

Ordering & Cancellations

Supply and Services must be notified of all cancellations or changes by phone or by email. Please include your order/invoice number. You may cancel or change your order free of charge if the item has not been shipped. If the order has been shipped out, you must, unfortunately, wait until the shipment arrives. In this case, a 25% restocking fee plus shipping charges will be deducted from the original purchase.